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Terms of Service

Version: 2026-09-07.1 · Effective Date: September 7, 2026 · Supersedes version 2026-08-10.1

1. Platform Description

PropertyPro Florida ("PropertyPro," "we," "us," or "our") is a technology platform that provides compliance management and community administration tools for Florida condominium associations, homeowners associations (HOAs), and apartment communities.

PropertyPro helps you organize and publish documents required by Florida Statutes §718 and §720. This platform does not constitute legal advice.

PropertyPro is a technology tool designed to assist community associations with organizing, storing, and publishing documents and notices. We are NOT a law firm, and our platform does NOT provide legal advice, legal opinions, or legal representation. You should consult with a licensed Florida attorney for any legal questions regarding your association's compliance obligations.

1.1 We Are Not Community Association Managers

PropertyPro does not provide community association management services as defined in Fla. Stat. §468.431, and we are not licensed as a community association manager or management firm.

We supply software. Every action the platform takes on your association's behalf — posting a document, scheduling a notice, recording a decision, sending a communication — is initiated by your own board members, managers, or agents through their own accounts. We do not perform management functions for you, and we will not do so on request. Specifically, we do not:

  • prepare, upload, or file your association's records or notices for you;
  • determine what your association is required to post, or when;
  • control association funds, budgets, or assessments; or
  • take any action requiring the exercise of association judgment without a human in your association acting.

Where Florida law requires your association to engage a licensed community association manager, that obligation is yours, and using PropertyPro does not satisfy it.

2. Acceptance of Terms

By accessing or using PropertyPro, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use the platform.

These terms apply to all users of the platform, including community association managers (CAMs), board members, property managers, and unit owners or residents who access an association's portal.

3. User Accounts and Responsibilities

3.1 Account Creation

To use PropertyPro, you must create an account or be invited by your community association's administrator. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 User Responsibilities

As a user of PropertyPro, you are responsible for:

  • Accurate document uploads: Ensuring that all documents uploaded to the platform are accurate, complete, and properly categorized.
  • Timely posting: Meeting all statutory deadlines for document posting required by Florida law. PropertyPro provides compliance tracking tools, but the ultimate responsibility for timely compliance rests with the association and its authorized representatives.
  • Proper authorization: Ensuring that you have the authority to upload, modify, or delete documents on behalf of your community association.
  • Content accuracy: Verifying that meeting notices, announcements, and other communications published through the platform are accurate and authorized by the appropriate governing body.

4. Limitation of Liability

4.1 Compliance Responsibility

PropertyPro provides tools to help associations track and manage compliance with Florida Statutes §718 and §720. However, PropertyPro does not guarantee compliance with any federal, state, or local laws or regulations. The responsibility for compliance rests solely with the community association and its authorized representatives.

4.2 No Warranty of Uninterrupted Service

While we strive to maintain high availability, we do not warrant that the platform will be available at all times or free from errors. Scheduled maintenance windows and unforeseen outages may occur.

4.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROPERTYPRO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of revenue or profits
  • Loss of data
  • Fines or penalties resulting from compliance failures
  • Legal fees incurred due to noncompliance
  • Damage to reputation

WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF PROPERTYPRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.4 Maximum Liability

Our total aggregate liability to you for all claims arising from or related to your use of PropertyPro shall not exceed the total fees paid by you to PropertyPro during the twelve (12) months immediately preceding the event giving rise to the claim.

5. Subscription Terms

5.1 Plans and Pricing

PropertyPro offers subscription plans with varying features and usage limits. Current pricing and plan details are available on our website. We reserve the right to modify pricing with thirty (30) days' advance written notice.

5.2 Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as expressly stated in these terms or required by applicable law.

5.3 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your access will continue through the end of the current billing period.
  • No refunds will be issued for partial billing periods.
  • You may export your association's data at any time, including after your subscription has lapsed. See Section 5.4.

5.4 Data Retention and Deletion

We do not automatically destroy your association's records when you cancel. Community associations are subject to statutory record-retention obligations under Florida law, and we have deliberately designed the platform so that cancelling a subscription does not put those records at risk.

Export. You may export your association's data at any time through your account settings, including after your subscription has lapsed. We recommend exporting your records before requesting deletion.

If you request deletion. Account and community deletion is initiated by you, not by cancellation. When you submit a deletion request:

1. Thirty (30) day cooling-off period. The request can be cancelled by you or by our support team during this window. Nothing is removed. 2. Deactivation. After the cooling-off period, the account or community is deactivated and is no longer accessible through the platform. Data is retained but not reachable by users. 3. Purge. Approximately six (6) months after deactivation, we scrub personal information from the associated user records and delete community website assets.

What we do not delete. Association records — uploaded documents, meeting minutes, financial records, and compliance audit logs — may be retained beyond the purge step where we believe retention is required by Florida statute or by an association's own record-retention obligations. If you need these records destroyed, contact us at privacy@getpropertypro.com and we will handle the request individually.

Backups. We maintain encrypted database backups for disaster recovery. Data may persist in these backups after it has been removed from our active systems, and is deleted as those backups age out under our provider's retention schedule. We do not selectively purge individual records from historical backups.

6. SMS Notifications and TCPA Consent

6.1 SMS Opt-In

PropertyPro offers optional SMS text message notifications for emergency and community alerts. SMS notifications are not enabled by default. To receive SMS messages, you must:

1. Verify your phone number by entering a valid US mobile number and confirming a one-time verification code sent to your device. 2. Provide explicit consent by enabling SMS notifications in your account settings and agreeing to receive emergency and community alert text messages.

By opting in, you consent to receive SMS messages from PropertyPro and its community associations at the phone number you provide. You understand that:

  • Message and data rates may apply depending on your mobile carrier and plan.
  • Message frequency varies. SMS messages are limited to emergency alerts (e.g., hurricanes, evacuations, gas leaks, fire, flooding) and critical community notifications. We do not send marketing or promotional text messages.
  • Consent to receive SMS messages is not a condition of purchasing any goods or services from PropertyPro.

6.2 Opting Out

You may opt out of SMS notifications at any time by:

  • Disabling SMS notifications in your account notification settings. This revokes your consent in our records and stops all further messages. This is the method we recommend.
  • Replying STOP to any SMS message you receive. This stops delivery at the carrier level through our messaging provider; we recommend also disabling SMS in your settings so the revocation is recorded on your account.

No further SMS messages will be sent to you unless you opt in again.

6.3 Consent Is Always Required

We do not send SMS messages to anyone who has not opted in, including in an emergency. If you have not verified your phone number and enabled SMS notifications, you will not receive text messages from PropertyPro — emergency alerts included. When a community administrator sends an emergency broadcast by email, that email is delivered to every resident with an email address on file and cannot be unsubscribed from.

6.4 Help and Support

For SMS-related support, reply HELP to any message or contact us at support@getpropertypro.com. You can also manage your SMS preferences at any time through your account settings.

6.5 Carriers and Liability

SMS messages are delivered through Twilio. Delivery is subject to your mobile carrier's network availability. PropertyPro is not responsible for delayed or undelivered messages due to carrier issues, network outages, or invalid phone numbers.

7. Acceptable Use Policy

When using PropertyPro, you agree NOT to:

  • Upload or distribute any content that is unlawful, defamatory, obscene, or otherwise objectionable.
  • Attempt to gain unauthorized access to other users' accounts or data.
  • Use the platform to harass, intimidate, or threaten other users.
  • Upload malicious files, viruses, or code designed to disrupt the platform.
  • Use automated scripts, bots, or scrapers to access the platform without our express written consent.
  • Share your login credentials with unauthorized individuals.
  • Misrepresent your identity or authority within a community association.
  • Use the platform for any purpose other than legitimate community association management.
  • Circumvent or disable any security features of the platform.
  • Reproduce, duplicate, or resell any part of the platform without our written permission.

Violation of this acceptable use policy may result in immediate suspension or termination of your account without notice or refund.

8. Intellectual Property

8.1 Platform Ownership

PropertyPro and its original content, features, and functionality are owned by PropertyPro Florida and are protected by copyright, trademark, and other intellectual property laws.

8.2 User Content

You retain ownership of all content you upload to PropertyPro. By uploading content, you grant PropertyPro a limited, non-exclusive license to store, display, and transmit that content solely for the purpose of operating the platform and providing our services to you and your community association.

9. Termination

We reserve the right to suspend or terminate your access to PropertyPro at any time, with or without cause, including but not limited to violation of these Terms of Service. Upon termination, your right to use the platform will immediately cease.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts located in Palm Beach County, Florida.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on this page and updating the "Effective Date" above. Your continued use of the platform after such changes constitutes acceptance of the modified terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us at:

  • Email: legal@getpropertypro.com
  • Address: PropertyPro Florida, West Palm Beach, FL

Version 2026-09-07.1 — last updated September 7, 2026.

Version history is maintained in this document's revision record. When these terms are revised, the version identifier above changes and the prior version is noted as superseded.